Refund policy

Refund Policy

At HairHaven SA, your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.

Returns Eligibility

We accept returns within 7 days of delivery if:

• The seal has not been broken or tampered with
• You have proof of purchase (order confirmation or receipt)

For hygiene reasons, opened or used hair care products cannot be returned.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• It may take 5–10 business days for the funds to reflect

Non-Refundable Items

• Opened or used products
• Sale or discounted items (if applicable)
• Shipping fees

Incorrect Orders

If you receive an incorrect item, please contact us within 48 hours of delivery with photos so we can resolve it quickly.

Contact

For all refund or return requests:
sahairhaven@gmail.com